Our Methodology

Glidersoft is able to deliver enterprise-class web hosting services at a very compelling price by leveraging defined processes and automated workflows, dedicated hosting best practices backed by rigorous industry certifications, and a proven global delivery model.  All of these elements ensure that our dedicated web hosting customers receive reliable, consistent, and highly-responsive dedicated hosting services to support their critical web hosting needs..
Automated Workflows

Glidersoft utilizes a solid methodology for all aspects of our dedicated web hosting services.  We have extensive, proven processes in key areas such as Change management, Event management, Incident management, Problem management, Disaster recovery, and Security.  Using proprietary tools and leading technologies, Glidersoft has automated these workflows to ensure a quick response to our customers’ needs and requirements.  In addition, NaviView – Glidersoft’s Customer Management Portal - encapsulates these workflows, enabling customers to easily submit dedicated hosting service requests, view tickets, and approve changes online.  Click here to view a Flash Demo of NaviView

Industry Best Practices and Certifications

Glidersoft is strongly committed to industry best practices and achieving the highest standards for our own business and our customers’ IT processes.  This commitment is exemplified by two rigorous certifications that Glidersoft has achieved: SAS 70 Type II Audit and Microsoft Gold Certification.  These certifications also play a key role in helping our customers achieve regulatory compliance, such as Sarbanes-Oxley. 
Global Delivery Capability

Glidersoft is a pioneer in effectively blending onshore and offshore teams, using our unique global delivery model, to deliver cost-effective, high-quality dedicated hosting and web hosting solutions.  With this model, customers benefit from 24x7 ‘round-the-clock’ service across geographies, with an emphasis on localized client management and support.

Our Managed Services can be delivered in one of Glidersoft’s state-of-the-art data centers, or remotely at your facilities.  For those customers that do not need complete IT infrastructure outsourcing, but would benefit from 24x7 system monitoring, we also offer Remote Monitoring Services.

Glidersoft has been providing managed hosting solutions and IT infrastructure outsourcing since 1997, and we have the experience, expertise, processes, and geographical footprint to ensure that your IT infrastructure remains highly-available and accessible.